Comments on courses taught by Roy D'Ardenne

Comments taken from student evaluations of ISO 9000, ISO 14000, ISO 27000 and BS 25999 training courses taught by Roy D'Ardenne

“Thank you for the ISO 9001:2008 training. The class environment was excellent and the material has substantially increased my ability to perform audits. I have done 5 audits since I’ve been back and the results have been much more effective. I’ve also been able to demonstrate to staff our need for a document control overhaul so that we can comply with what we say we are doing. All in all, we are making great improvements as a result of the internal audits.”

“Hi Roy, I appreciate the amount of effort that you put into your work, both during the classes and after. I can tell that you have a devoted passion towards your profession and it reflects on those in the class, myself included. Prior to walking into the class, I wasn’t sure what I expected to walk away with. I was hopeful to walk away with a few tid-bits of information. Even though I am not an expert on the subject, I feel I have a solid understanding of what is expected and how to evolve our own quality system. I now understand the core elements and I can use this education as a foundation to continue to my own development in ISO. This all thanks to your guidance and expertise on the subject.”

“It is always a pleasure to work with Roy he is very thorough and takes the time in making you understand anything that may be unclear.”

“Excellent presenter.”

“He was a great teacher. Had the answers that were needed. Very clear and understanding.”

“Roy was an excellent instructor. This was one of the best training sessions I have ever attended.”

“Hello Roy
It was a pleasure to meet you and I appreciate the time and effort put into the training. Very professional and productive. I found out just how little I knew coming in and I walked away with a much better understanding of the program. I see it’s relevance in making an organization more efficient and value your opinion that we should use this practice as a focus to improve our company’s bottom line. After all, that is what we are here to do.”

“Roy did a great job adjusting to the needs of our organization. He provided great insight by challenging our organizational bias and norms. Can’t wait to brainstorm with the rest of the group on some improvement activities.”

“A very knowledgeable, objective instructor who demonstrated his skills in a professional manner.”

“Very patient. Allowed students to explain/discuss their questions as needed to ensure they were understood, and then entered into as much dialogue as needed to ensure the question was answered and understood.”

“I attended your ISO27001 Lead Auditor course 3-4 years ago. Still one of the best training classes I’ve ever taken!”

“Roy was outstanding in his knowledge and expertise in the area. I didn’t expect such a great learning environment he brought to the course.”

“Instructor was very knowledgeable in the subject. I would recommend him for any future assignments.”

“Roy did a fantastic job of keeping the content relevant and interesting. He also made changes to the classroom and internet connections to give us all we needed to have a comfortable and successful training experience. Excellent customer service!!!”

“When we had trouble with the internet service or needed other services from the hotel, Roy was very efficient in seeing to the solution.”

“Roy was great. He allowed students to ask specific questions but managed the overall schedule well.”

“Excellent job by Roy.”

“Roy D'Ardenne is an exceptional instructor in both experience and ability to level with his students! I personally feel I won the lottery by having him teach me the basics of ISO 9001.”

“Very professional”

“Very personable”

“The instructor was great. There was not a question that he was unable to answer. He was great at allowing you to discuss different view-points and then follow up why it could also be correct or why you should view it from a different perspective.”

“Roy was a thorough, knowledgeable instructor. He made time for questions, kept the class at a good pace and encouraged participation.”

“Roy was an excellent instructor.”

“Very patient and made time to address everyone questions when asked .”

“Absolutely super instructor. High energy. He engaged everyone and kept it from getting boring!”

“Instructor did an excellent job and gave several real world examples that helped to clarify some of the issues being covered.”

“The instructor was very knowledgeable and helpful. The instructor is a very good speaker, which made the class more exciting.”

“Roy was an excellent instructor. Very engaging with excellent examples taken from his extensive personal experience.”

“Roy was fantastic! He was very focused and brought in his own experiences that tied to the training material. The best thing I liked about his training approach is that after each session, he would go around the room and ask EACH of us if we had questions. That showed me how much he truly cared that we understood the material. I hope to be in another class with him in the future.”

“Roy was very open and engaging in and out of class”

“The reason I am emailing you is to thank you for the terrific job you do in class. The examples and knowledge you bring really make it relevant to the diverse group of students.”

“Great class. Learned a lot and know I need to learn more! Roy is an excellent instructor. The in-class exercises were very helpful.”

“I really enjoyed the class. You are, indeed, an excellent instructor. You kept the class interesting. I was able to pick up on some key points that I will share with my lead auditor at XXX.”

“Well Roy you really out did yourself. No bragging needed — you just did it right. Two days of non-stop action and training. You have to be lying in bed all day today. Thanks for everything. Your patience, persistence and professionalism really came out. Look forward to seeing you soon.”

“Confirming receipt of the documents sent along. I had such a wonderful time meeting you and the rest of the class last week. I walked in feeling like a fish out of water and left for the airport feeling extremely confident in my knowledge, skill set, and plans for the future.”

“Just wanted to drop you a line to thank you once more for the fine training this week as many of the ISMS auditing lessons learned will carry over not only for my supply chain security auditing but will also surprisingly support many of my numerous responsibilities within the organization.”

“Roy D'Ardenne was a wealth of information and a fantastic instructor.” (from a professor and Associate Department Head of a major four year college.)

“Roy was definitely focused on the success of his students.”

“Roy was very helpful in assisting students with providing additional explanations when needed. He made sure everyone was on the same page. A great instructor!”

“Roy is a fantastic instructor and displays the qualities we learned referring to ‘Handling difficult situations.’ We had a lot of questions, continuous discussion, and plenty of feedback to him — He handled everything professionally and thoroughly.”

“The Lead Auditor course was excellent. And yes, it was a rather grueling schedule. Mr. D'Ardenne was terrific. He addressed all our questions and more. His technique immediately put us all at ease and facilitated active participation from the entire group.”

“Thanks for the documents and I really enjoyed your class. It was challenging and insightful, even to an experienced security professional!”

“I have attended online BSI courses in the past and have been audited in my last job Roy was a great instructor. He handled everything professionally and wanted to see all his students succeed.”

“The instructor was very knowledgeable and engaging – a true pleasure to work with.”

“Roy was great, very knowledgeable about the subject.”

“I don’t believe Roy D'Ardenne could have been any more professional, knowledgeable, or attentive to the needs of the class.”

“While I was apprehensive over my ability to successfully perform during the actual test, I feel that your instruction over the three days was superb in preparing me for the task.”

“Very pleasant and engaging personality. Answered all questions on the spot, without resorting to “I’ll have to get back to you on that.”

“All in all, a consummate professional.”

“He was extremely professional yet helpful.”

“Roy using his own experiences as examples showed me how important it is to be in control of your own attitude. Listening carefully to all issues and presenting your findings professionally was something important I learned from his presenting the course. I rate Roy as a very important asset to his company and any students he may teach.”

“While I was apprehensive over my ability to successfully perform during the actual exam, I feel that the instructor exceeded my expectations by preparing me for the task and was instrumental in helping me to comprehend the program.”

“Regarding adult training, I would rate the instructor as one of the best instructors I have had.”

“Instructor was able to demonstrate a great deal of first hand knowledge and offer ideas on a variety of industries.”

“Roy D'Ardenne is a great teacher!!!

“Roy is very competent and was able to answer every question to the students’ satisfaction. Role-playing with Roy was fun and educational at the same time.”

“Roy D'Ardenne is a wonderful instructor–he is very adept at keeping his classroom focused and engaging his students. I felt like the progress I made in a short time was definitely in large part to his ability to impart the material in a way that fostered true understanding and comprehension.”

“It was a very good course. The instructor has the experience and the skills to transmit the appropriate concepts and he helped us in every single situation. I enjoyed the course. I really appreciate your efforts. Thank you”

“Thanks very much Roy, and as well my thanks for your patience with us! The fact that you have led us through this minefield without loss of life or limb is a tribute to your knowledge, experience and great abilities as a teacher and mentor!”

“Roy presented the course in a super style. He was most helpful and I enjoyed the course because he made it interesting. His style for getting the students to participate was such that you didn’t mind being called upon. He made that comfortable for me to participate which normally I wouldn’t have. His quality is excellence.”

“Just a quick note to thank you for the exceptional job you did last week training us at the Lead Auditor course at the Hotel Roanoke. Even though I know the standard fairly well, I picked up a great deal of insight and interpretive help to bring back to (company). You kept the class engaged and made the long hours go by quickly. I’m giving very serious thought to the suggestion of becoming a third party auditor and will certainly try to stay in touch with you. Thanks again, you were one of the best, if not the best, short course instructors I’ve ever had in my 30+ years in quality.”

“Wanted to thank you for the excellent training you gave us in Memphis. My passing is a testament of your teaching skills as you had to take me a long way from the first day of class to giving me the ability to pass the exam. I appreciate your concentrating on the weak points you discerned we had and giving us the tools to fill in the gaps, many instructors don’t make that effort.”

“One of the best instructor’s I have seen in a long time.”

“Roy D´Ardenne was an “Outstanding”

Instructor. In the 30 years of attending seminars in the automotive field, Roy was one of the best instructors that I have encountered! “Thank-you Roy!”
“Did a great job probing for additional questions at the end of segments–pulled some questions out of me that I probably wouldn’t have asked, but was glad I did.”

“I appreciated the way he ran the practice test, prepared me to take it in the time allotted.”

“Roy D'Ardenne executed the course in a very skillful manner. He also was able to make the course enjoyable despite the rigorous demands of the material.”

“Mr. Roy D'Ardenne was very clear and concise in his presentation of the material.”

“Roy was obviously very knowledgeable on the subject but did not use terms/phrases that the students wouldn’t know. It made it much more easy to follow along and to grasp the underlying concept of the standard.”

“The instructor was phenomenal. Best class I ever attended.”

“It is important to me that the course be taught so that students are not losing interest or not feeling a part of it. The interactive approach was great.”

“Roy, on another note, I just wanted to thank you once again for the excellent job you did last week. I thoroughly enjoyed your class, and feel like I gained a great understanding of not only the ISO standard, but also how to audit to it as well as what is needed to build a strong QMS. You really did a great job of interpreting this information.”

“Our instructor made a very long day very interesting and really was able to involve the entire group.”

“This course will be beneficial to me even in a ‘non-ISO’ environment, as some of the practices preached within the ISO 9001:2000 Standard are critical to the success of any business.”

“This was one of the more difficult courses I have taken in my career. There was so much material to cover in such a relatively short time span, however it somehow all came together! Thanks!”

“I had no experience with ISO, Roy helped me tremendously on a dry subject.”

“He was very knowledgeable and pleasant as well. Excellent instructor!”

“The instructor possessed the practical experience necessary to supplement the course material with real world scenarios.”

“The skits that were used not only helped us remember the topic, but also relieved the stress of such a stringent course.”

“This is the most intensive, exhausting, and enlightening quality-related course I’ve ever attended. Roy is excellent.”

“I finally have a better grasp of what I need to do.”

“Roy made the training easy to follow and streamlined for good flow.”

“The class was very interactive. I have been a Lead Auditor ISO 14000 instructor for 5 years, and believe this class was done very well!”

“Roy kept the course interesting.”

“The instructor helped me understand what the auditors are interested in and that this can be used to improved our work.”

“The best part of the course was the instructor’s explanation of the process approach to implementing the QMS.”

“The instructor made the course very informative and to the point. The workshops were fun.”

“The best part of the course was the detail used in describing the clauses of the 2000 standard. It was easy to relate to our business.”

“I can’t think of anything to change or improve. The course was great.”

“The instructor was very knowledgeable and applied concepts to our business which helped me better understand.”

“The best parts of the course were the instructor’s helpful and timely suggestions.”

“I came away with a better understanding of the standard and it’s applications to my job as department manager. You were wonderful in trying to make everyone feel more comfortable and less stressed. I especially appreciate your extra coaching.”

“Roy is the best instructor for ISO that I have had out of 5 courses. He was informative, interesting, and very professional.”

“Roy was very patient and ensured that everyone in the class had a good understanding of the material.”

“Roy really involves the student. He is highly knowledgeable and extremely helpful.”

“The presentation of the material was engaging and well done. Roy is obviously very knowledgeable re: ISO. Roy kept us on track despite the many questions. There was an on-going effort to make the information industry specific.”

“Roy kept my attention even being a very long class. He was very knowledgeable.”

“Took the time to address my individual questions and make sure that I understood the answer.”

“Very interesting class! Knew material very well. He addressed everyone’s questions.”

“Roy frequently demonstrated his vast knowledge in a very understandable manner.”

“The instructor kept the class engaged and was always open to questions.”

“Roy took the time to address each person’s needs & issues.”

“Roy did a fantastic job of presenting the material so everyone could understand. The role-playing and feedback was helpful. The accommodations were also outstanding. Received superb customer service.”