Training to Help Your Team Grow

Core Modules

Introduction to Supervision

Employees are often promoted to a supervisory position because they were an excellent performer in their previous position. Without training in supervisory skills, the new supervisory experience can be challenging and frustrating. Topics covered in this training include the role of the supervisor in today’s changing work environment, communicating effectively with employees and management, delegating and assigning tasks, identifying and solving problems and creating an environment of trust. (2 or 3 hrs.)

Interviewing Skills and Behavioral Interviewing

The most accurate predictor of future performance is past performance in a similar situation. Behavioral interviewing focuses on experiences, behaviors, knowledge, skills and abilities that are job related. Training session topics include the benefits of improved hiring skills, how to prepare behavioral interview questions, the steps for conducting an effective interview, and how to hire the best applicant for the job. (3 hrs.)

Conducting Effective Performance Evaluations

Performance evaluations can be a win/win experience for employees and employers. Learn the six primary payoffs of evaluations, setting performance standards, goals and action plans, preparation steps for the evaluation, and conducting an effective evaluation meeting. The training will also cover designing an employee development plan. (3 hrs.)

Employee Discipline and Documentation

Employee disciplinary action is often a dreaded task for supervisors. Taking a systematic approach to this process can protect the company from legal issues and provide guidance for the employee to improve performance. The training session will include the benefits of good documentation, the use of an Incident Diary and how to conduct an effective disciplinary meeting. (3 hrs.)

Coaching Skills

Managers utilize coaching skills to improve employee and team performance, teach new tasks and skills, and support an employee’s professional/career development. Coaching provides a context for feedback and a process to support behavioral changes. The training session covers the difference between managing and coaching, the structure of the coaching conversation, and core and advanced coaching skills. Relevant case studies and role plays are used to transfer the coaching skills learned to actual workplace situations. (3 hrs.)

Goal Setting and Implementation Skills

A goal is a specific and measurable accomplishment to be achieved within a specified period of time and under specific cost constraints. Achieving goals that are the result of sound planning can be one of the most rewarding accomplishments of a group or an individual. In this training session, you will learn how to define your goal by focusing on outcomes instead of activities and how to formulate an action plan, monitor progress and ensure the goal is reached. (3 hrs.)

Additional Supervisory Classes

Myers-Briggs Type Indicator (MBTI)

The Myers Briggs Type Indicator (MBTI) is the most widely used instrument for understanding normal personality similarities and differences. It provides staff members an effective and constructive way of identifying and valuing individual strengths, unique gifts, motivations and potential areas for growth. Through the use of the MBTI, organizations can experience enhanced communications, improved team effectiveness, interpersonal relationships and productivity. The MBTI training session will include an overview of the MBTI, the benefits of MBTI to the individual and the organization, the MBTI preference scales, and MBTI type reports and profiles for each staff member. (3 hrs.)

Teambuilding – The Basics

Effective teams can provide results that have a positive impact on the organization. Designing a high performance team can create challenges for managers. Learn the responsibilities of team members, how to accomplish team goals and maximize team effectiveness. The training session will also cover team decision making and problem solving and resolving team conflict. (2 hrs.)

Conflict Resolution in the Workplace

Conflict often arises from a lack of mutual understanding, and most individuals want to resolve conflicts in an assertive manner where everyone wins. This training session provides the basic rules of conflict resolution and guidelines to turn conflicts into positive experiences and opportunities to improve relationships. Participants will learn how to ask questions and listen objectively, offer feedback, and create an action plan to resolve the conflict. (2 hrs.)

Effective Communications Skills

Communication is a process by which people share information and ideas with one another to create mutual understanding. The class will examine the skills you can use to make communications serve their intended purpose and get your message across. It also covers why communications break down, benefits of effective communication and listening skills, non-verbal communication, communicating bad news and overcoming resistance, and understanding principles for dealing with negativity in the workplace. (2 hrs.)

Motivating Employees

Motivating employees is one of the most important roles of a manager. Productive, well-trained employees who work hard to perform at their best every day make an organization strong and successful. Effective motivational practices will create and sustain a positive work environment. The training will cover what employees want from their jobs, motivational techniques to achieve peak performance, and how to include motivation in your leadership style. (2 hrs.)

Time Management

Time is an employee’s most valuable asset. To achieve maximum success and productivity in the workplace, it is essential that we understand how time is used at work. Many of the poor time management habits formed can be easily fixed by simply being accountable for working hours, understanding exactly how the time is used and having a plan for each day. Some of the topics covered in this training include: Analyzing how time is spent; identifying ways time is wasted and controlling time wasters; planning using scheduling tools; goal setting; prioritizing; delegation; eliminating procrastination; handling interruptions; and moving into action and evaluation. A time management audit and other time management worksheets and tools will be provided in the training session. (2 or 3 hrs.)

Legal Compliance

Harassment in the Workplace

Harassment is an important issue for managers. Besides the legal issues involved, lack of leadership in dealing with harassment creates an unproductive work environment. Training points include defining and identifying harassment, prevention of harassment, stopping harassment if it occurs, and policies and procedures relating to harassment. Supervisory training on harassment includes the liabilities for the supervisor and organization, taking appropriate action against harassment, investigating claims and suspensions. Employee training includes a discussion of employee rights to a work environment free of harassment and how to report a harassment incident. (2 hrs.)

Family and Medical Leave Act (FMLA)

The Family and Medical Leave Act of 1993 was intended to balance the demands of the workplace with the needs of families and accommodate the legitimate interests of employers. The training session will include employee eligibility and leave entitlement, reasons for FML, how FML may be taken, notice and certification requirements, job benefits and protection and the organization’s rights. FMLA revisions effective January, 2009 will also be included. (FMLA and ADA – 3 hrs.)

Americans with Disabilities Act (ADA)

The Americans with Disabilities Act of 1990 was designed to prevent discrimination and promote equal opportunities for persons with disabilities. Topics covered in the training session include the primary purpose of the Act, definition of disabilities, employment practices covered by ADA, challenges of job interviews relating to ADA, and the balance between reasonable accommodation and undue hardship. The 2009 ADA Amendment will also be discussed. (FMLA and ADA – 3 hrs.)