ISO 9001:2008 Requirements of Top Management

2 hours – A fast paced workshop to explain the additional requirements placed on top management by ISO 9001:2008.

  • The Role of Top Management
  • The Requirement for Continual Improvement
  • The Process Approach to Management
  • The Requirements to Establish Measurable Objectives as Relevant Functions
  • Monitoring Customer Satisfaction and Dissatisfaction
  • Determining Training Effectiveness
  • Analyzing Collected Data on the Performance of QMS
  • Options for Documentation

Intended for: Executive and Senior level managers
Materials per students: $35, includes a workbook