ISO 9001:2008 Requirements

  • Foreword
  • 0 Introduction
    • 0.1 General
    • 0.2 Process Approach
    • 0.3 Relationship with ISO 9004
    • 0.4 Compatibility with other management systems
  • 1 Scope
    • 1.1 General
    • 1.2 Application
  • 2 Normative reference
  • 3 Terms and definitions
  • 4 Quality management system
    • 4.1 General requirements
    • 4.2 Documentation requirements
  • 5 Management responsibility
    • 5.1 Management commitment
    • 5.2 Customer focus
    • 5.3 Quality policy
    • 5.4 Planning
    • 5.5 Responsibility, Authority, and Communication
    • 5.6 Management review
  • 6 Resource management
    • 6.1 Provision of resources
    • 6.2 Human resources
    • 6.3 Infrastructure
    • 6.4 Work environment
  • 7 Product realization
    • 7.1 Planning of product realization
    • 7.2 Customer-related processes
    • 7.3 Design and development
    • 7.4 Purchasing
    • 7.5 Production and service provision
    • 7.6 Control of measuring and monitoring equipment
  • 8 Measurement, analysis and improvement
    • 8.1 General
    • 8.2 Measurement and monitoring
    • 8.3 Control of nonconforming product
    • 8.4 Analysis of data
    • 8.5 Improvement
  • Annex A
  • Annex B