Examples of Service Businesses to Which ISO 9001 Applies

Hospitality Services
Catering, hotels, tourism, entertainment, radio, television, leisure

Communications
Airports and airlines, road, rail, and sea transport
Telecommunications, postal, data

Health Services
Medical staff/doctors, hospitals, ambulances, medical laboratories
Dentists, opticians

Maintenance
Electrical, mechanical, vehicles, heating systems, air conditioning
Buildings, computers

Utilities
Cleansing, waste management, water supply, grounds maintenance
Electricity, gas and energy supply, fire, police, public services

Trading
Wholesale, retail, stockist, distributor, marketing, packaging

Financial
Banking, insurance, pensions, property services, accounting

Professional
Building design (architects), surveying, legal, law enforcement, security, engineering
Project management, quality management, consultancy, training, and education

Administration
Personnel, computing, office services

Technical
Consultancy, photography, test laboratories

Purchasing
Contracting, inventory management and distribution

Scientific
Research, development, studies, decision aids