Cecilia Yourshaw – Software Specialist


Cecilia (Cece) M. Yourshaw is Director of Quality and Personnel Development for VTLS, Inc, a position she has held since 1996. She was responsible for creating, developing and implementing in one year an ISO 9001 compliant quality management system for VTLS, Inc., a software development company specializing in library automation. She currently is responsible for maintaining the ISO certification, including directing and conducting the internal quality audit program. She also directs and supervises personnel assigned to quality assurance activities with the responsibility of testing the software prior to delivery to customers. In addition to her quality system responsibilities, she conducts organizational training needs analyses and prepares, organizes and implements training plans to meet these needs.

Prior to her employment with VTLS, she had 7 years of experience with a large defense contractor working in the areas of Total Quality Management (TQM) and training. She was responsible for creating, developing and managing the organization-wide implementation of TQM principles. She also developed and implemented an ISO 9002 compliant quality management system and was responsible for the internal quality audit program to monitor adherence to both the ISO standard and the military standard, MIL-Q-9858-A. In addition to her quality management responsibilities, she developed and administered an employee suggestion program generating annual cost savings in excess of $5M and she supervised and coordinated the development and instruction of training programs in the areas of safety, quality and management.

Cece holds an M.B.A. from Virginia Tech. Following graduation, she was employed as an Accountant for 10 years, prior to moving into quality management, so she has an excellent understanding of the need for value added auditing and quality systems. She has been an active member of ASQ since 1991, serving as the Treasurer for 3 years and the Chair for 1 year. She also served on the New River Valley Quality Council Steering Committee and the New River Community College Board of Directors for the Center of Training and Development. She has published and presented several papers focusing on successful implementation of ISO 9001 and application of quality cost concepts.

Cece has an excellent knowledge of the ISO standard and its application in both manufacturing and service industries. She is experienced in providing services to establish quality management systems that lead to ISO certification. She also is very knowledgeable of TQM principles and concepts and the application of these principles in industry. She has 10 years of experience in quality auditing, both internal and external, and has been an ASQ Certified Quality Auditor since 1991. She is experienced at performing training needs analysis for organizations and preparing and implementing training plans to meet these needs.