Eight quality management principles for your business

July 8, 2011 8:00 am Published by

Customer ServiceBusinesses of any size should think big. You don’t have to be a multi-national conglomerate to have world-class quality processes and systems in place to grow your company.

As experts in ISO, the International Organization for Standardization, we’re big believers in putting the right framework in place for your future success. These eight quality management principles from ISO are worth sharing as you build and refine your business:

Customer focus: Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Leadership: Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.

Involvement of people: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.

System approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

Continual improvement: Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

Factual approach to decision-making: Effective decisions are based on the analysis of data and information.

Mutually beneficial supplier relationships: An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Think about these eight principles as you grow your business. Then learn more about how to apply quality management principles to positively affect (impact) the day-to-day operations of your and other organizations in any industry. Our upcoming courses are a great place to start.


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This post was written by Roy D'Ardenne